Nov 14 2018

Saving the Sale With a Streamlined Customer Returns Workflow

During the busy holiday season or after a big sales promotion, it’s common to see an uptick in customer service requests and ultimately an increase in returns and exchanges. Optimizing the frontend experience for the customer returns experience will minimize the number of calls your customer support receives, but you also need a streamlined returns… Read more »

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Oct 22 2018

What are Progressive Web Apps?

Touted as the future of front-end development, the Progressive Web App (PWA) is front-end architecture that allows you to present a responsive and secure native app like shopping experience regardless of the quality of a customer’s internet connection. Leveraging modern browser features, such as service workers (a service worker is a script that your browser… Read more »

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Oct 03 2018

Integrating a Smart Contract

During the last few decades, brands and retailers have been tackling the digital transformation and the new technologies that come with it. Each new technology is created with the goal of reducing friction and empowering both you as the seller and your buyers. Brands and retailers have never had as much insight and data into… Read more »

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Oct 03 2018

How to Make B2B Smart Contracts Intelligent Using AI

Nick Szabo, a computer scientist and cryptographer, first introduced the term “smart contracts” almost twenty years ago. His example of an early smart contract is a vending machine. In the purest definition, vending machines are a smart contract as it removes static documents that require human management. The machine drives the transaction between the two… Read more »

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Oct 03 2018

B2B Smart Contracts May Not Be As Intelligent As You Think

Blockchain technology has reached all corners of business—money transfers, retail loyalty programs, legal contracts, copyright protections. This technology serves as the foundation for smart contracts, which brings a new level of transparency and security to business-to-business transactions. Paper contracts can take weeks to move from one party to another, and digital documents can, unfortunately, be… Read more »

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Sep 28 2018

Dreamforce 2018: Commerce Cloud Keynote – Transforming Commerce Everywhere

How can your ecommerce site be smarter, faster, connected, and good looking? This is the question answered during the Commerce Cloud Keynote at Dreamforce. Mike Micucci, CEO of Commerce Cloud, Gordon Evans, the VP of Product Marketing, Commerce Cloud, and Univar’s Chief Marketing Officer, Ian Gresham, kick off the keynote with Univar’s experience with B2B… Read more »

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